FREQUENTLY ASKED QUESTIONS
TIDY TOT FAQS
Will the Tidy tot work on my highchair?
The Tidy Tot Bib & Tray Kit has been designed to work with most highchairs and booster seats available on the market, including Stokke Tripp Trapp, the Ikea Antelop and Joie Mimzy.
However, with so many different highchairs out there, there are inevitably one or two which do not work optimally with our kit. Please contact us via email or send us a DM on @astandco and we can get back to you regarding compatibility.
The Tidy Tot Bib & Tray Kit is not compatible with the following highchairs: Baby Bjorn, Mama’s & Papa’s Bop, Keter 3 in 1, Phil & Teds Pod, Concord Spin, Mima and the Nomi Highchair.
The kit works well on highchairs which have an integrated tray and those that do not (in which case the Tidy Tot Tray is then attached to a table surface)
Will the suction cups stick to any surface?
Suction cups will not stick to textured surfaces. If you are trying to stick the suction cup to a smooth flat surface and find it's still not sticking well, fully immerse the suction cup in boiling water for 30 seconds. Any kinks or irregularities in the cup will disappear and full suction will be resumed!
See a demonstration video here:
How do I fold my tidy tot tray?
Folding your Tidy Tot Tray is easy enough, but there is a certain knack to it so we recommend watching our YouTube video below for guidance.
We also provide clear instructions within our packaging and of course a handy travel bag to store your Tidy Tot Bib & Tray Kit in!
My tidy tot has stained. How do I clean it?
We recommend cleaning your Tidy Tot Tray immediately after mealtimes to avoid staining. However, some staining from certain food stuffs can be unavoidable.
We have found that placing the tray in direct sunlight for a few hours can help to fade stains so if the stain is really bothering you then it is certainly worth a try!
MontiiCo Lunch Bag FAQs
WILL MY LUNCH BOX FIT IN THE MONTIICO INSULATED BAGS?
Check out our gallery below for some of the lunch box combinations that work in our insulated bags!
WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.
DO MONTIICO INSULATED LUNCH BAGS INCLUDE AN ICE PACK?
Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.
DO YOU SELL THE MONTIICO ICE PACKS SEPARATELY?
Yes we sure do! You can purchase a spare ice pack on our website.
HOW DO I USE MY MONTIICO INSULATED LUNCH BAG?
Always use the included ice pack in conjunction with the black fabric ice pack cover. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.
Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.
Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.
For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such a removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.
When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric.
DO YOU HAVE ANY TIPS FOR KEEPING MY LUNCH SUPER COLD IN MY MONTIICO INSULATED LUNCH BAG?
MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature.
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.
WHAT IS THE WEIGHT OF YOUR LUNCH BAGS EMPTY?
Our bags weigh approximately 700g including the frozen ice pack.
HOW DO I CLEAN MY MONTIICO INSULATED LUNCH BAG?
We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills. This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.
The bag should be left to air dry overnight. It is best to dry standing on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag.
Ensuring the bag is completely dry each day is especially important in humid or damp climates where mould may grow.
Our MontiiCo insulated bags are machine washable! The bag should be washed on it's own, in cold water, on a gentle cycle. Use your regular detergent, and a soap or powder pre-treatment as required. Do not bleach, soak or iron.
Bags should be dried flat and open. Ensure your bag is 100% dry before storing. Where possible dry your bag outside in sunlight, which naturally kills mould particles and keeps your bag fresh. We love popping ours on top of the washing line!
Regular cleaning, and drying (especially in sunlight) extends the life of your bag by removing dirt and food particles from within the fabric before they grow into mould.
Your MontiiCo lunch bag should not be placed in the dryer. They may shrink, melt or come back looking nothing like it did before.
Refer to our Care Instructions for further information
HOW DO I PUT MY CHILD'S NAME ON MY BAG?
Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing!
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. You can download more fun bag tag designs on the MontiiCo website at www.montii.co/freebies
Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.
DO MONTIICO INSULATED LUNCH BAGS KEEP THINGS FROZEN?
Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.
DO THE INSULATED LUNCH BAGS COME WITH A WARRANTY?
Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality.
Our products have a manufacturer's warranty for six months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty.
If you find your product has a manufacturing fault, please email us at firstname.lastname@example.org as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!
We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given.
Please supply us with your order number or proof of purchase and photos of the fault when you email us at email@example.com
ARE MONTIICO ICE PACKS FOOD SAFE?
Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.
DOES THE MONTIICO LUNCH BAG HAVE AN ANTI-MOULD COATING?
MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.
Mould is found everywhere and can grow on almost any substance when moisture is present. Mould is a fungus that needs nutrients and water to grow, and is especially prevalent in high humidity and tropical environments.
To prevent mould from growing on your MontiiCo lunch bag:
- Always use the included ice pack in conjunction with the black fabric ice pack cover. The cover is designed to reduce the amount of condensation that forms inside the bag
- Make sure the ice pack cover isn't wet or icy when you place in the bag
- Empty the lunch bag as soon as it comes home - including removing the ice pack
- The bag should be left to dry overnight. It is best to dry standing and open on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. Don’t store wet bags in a closed space (like a cupboard, backpack or locker) where it is easier for mould to grow.
- Wash your lunch bag regularly, and at first sign of staining - in order to give the best change of removing dirt or food particles from the fabric BEFORE mould grows. Dry in the sun for a natural mould inhibitor.